MyFingertip

Shipping and Delivery Policy

1. About This Policy

MyFingertip is an online multi-vendor marketplace where independent vendors, businesses, individuals and service providers may list and offer products and services to customers.

This Shipping & Delivery Policy explains how product delivery and service fulfilment are handled for orders and bookings made through the MyFingertip platform.

2. Delivery Responsibility

Products and services listed on MyFingertip are offered by independent vendors and service providers.

Unless otherwise specifically stated on a product or service listing:

  • The respective vendor or service provider is responsible for preparing and fulfilling the order or service.
  • The vendor is responsible for arranging delivery, shipment or service fulfilment.
  • Delivery may be handled by the vendor directly or through a third-party delivery/courier service.
  • MyFingertip provides the marketplace and transaction platform but does not itself manufacture, stock or physically deliver products sold by independent vendors.

3. Delivery Areas

Delivery availability depends on the individual vendor, product, service and delivery location.

A vendor may:

  • Deliver within a specific local area;
  • Deliver to selected districts or states;
  • Deliver across India; or
  • Offer delivery only to locations specifically mentioned in the product listing.

Customers should check the applicable delivery information before placing an order.

MyFingertip may introduce or modify delivery-area restrictions based on vendor capability, logistics availability, product type or other operational requirements.

4. Delivery Charges

Delivery charges, where applicable, may vary depending on:

  • Product or order size and weight;
  • Delivery location;
  • Vendor;
  • Courier or logistics provider;
  • Delivery distance; and
  • Other applicable fulfilment factors.

Where delivery charges are applicable, the applicable amount or information will be displayed during the ordering process or otherwise communicated before order confirmation, as applicable.

Some vendors may offer free delivery or include delivery charges in the product price.

5. Estimated Delivery Time

The estimated delivery time may vary depending on:

  • Vendor processing time;
  • Product availability;
  • Customer location;
  • Courier or logistics service;
  • Weekends and public holidays;
  • Weather or transportation conditions; and
  • Other circumstances beyond the reasonable control of the vendor or MyFingertip.

Any delivery period shown on the website is an estimate unless expressly stated otherwise.

Customers should refer to the relevant product listing, order confirmation or communication from the vendor for applicable delivery information.

6. Order Processing

After an order is successfully placed and payment is confirmed:

  1. The order is made available to the relevant vendor.
  2. The vendor prepares the product for fulfilment.
  3. The vendor arranges delivery or hands the product to the applicable delivery/courier service.
  4. The product is delivered to the customer at the address provided during checkout.

The vendor may contact the customer where additional information is reasonably required to complete delivery.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Name;
  • House/building details;
  • Street/locality;
  • City/town;
  • District;
  • State;
  • PIN code; and
  • Contact details required for delivery.

MyFingertip and the vendor are not responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information supplied by the customer.

8. Failed Delivery

Delivery may fail or be delayed where:

  • The customer provides an incorrect or incomplete address;
  • The customer is unavailable to receive the order;
  • The delivery location is inaccessible;
  • The customer does not respond to delivery attempts;
  • The courier is unable to reach the location; or
  • Other circumstances prevent successful delivery.

Where applicable, additional delivery attempts or charges may be determined by the vendor or delivery provider.

9. Damaged or Incorrect Delivery

Customers should inspect products, where reasonably possible, upon delivery.

If a customer receives:

  • A damaged product;
  • An incorrect product;
  • A missing item; or
  • A product that materially differs from the confirmed order,

the customer should contact MyFingertip and/or the relevant vendor as soon as reasonably possible.

Any replacement, return or refund will be handled in accordance with the applicable Cancellation, Return & Refund Policy, product-specific terms and applicable law.

10. Services

For services listed on MyFingertip, the concept of physical shipping may not apply.

The relevant service provider may instead arrange:

  • Appointment;
  • Booking;
  • Home visit;
  • Service location;
  • Delivery of the service; or
  • Another agreed method of fulfilment.

The applicable service provider is responsible for carrying out the service according to the agreed booking or service terms.

11. Delivery Delays

MyFingertip and vendors will make reasonable efforts to facilitate timely fulfilment.

However, delays may occur because of circumstances including:

  • Courier or transportation issues;
  • Weather conditions;
  • Natural events;
  • Strikes or disruptions;
  • Government restrictions;
  • Public holidays;
  • Address-related problems;
  • Technical issues; or
  • Other circumstances beyond reasonable control.

Where a significant delay becomes known, the customer may be informed through the available communication channels.

12. Order Tracking

Where tracking information is available, it may be provided by the vendor or delivery service.

Tracking availability may differ between vendors and products.

MyFingertip does not guarantee that tracking will be available for every order.

13. Cash on Delivery

MyFingertip currently supports online payment methods made available through the platform.

Cash on Delivery (COD) is not offered unless specifically stated for a particular product or order.

14. Vendor-Specific Delivery Terms

Individual vendors may have additional delivery conditions relating to:

  • Delivery area;
  • Delivery time;
  • Minimum order quantity;
  • Delivery charges;
  • Installation;
  • Service location; or
  • Other fulfilment requirements.

Where such conditions are clearly disclosed to the customer, they may apply to the relevant order.

15. Contact for Delivery Issues

MyFingertip
Operated by: KALAKUZHIYIL RAMACHANDRAN SURESH, Proprietor

Address:
Room No. CP 111 528, Koluvally, Chunda P.O., Cherupuzha via, Kannur, Kerala – 670511, India

Customer Support Email:
myfingertipindia@gmail.com

Customer Support Phone:
8129598855

Customers should provide their order number and relevant delivery details when contacting support.

16. Changes to This Policy

MyFingertip may update this Shipping & Delivery Policy from time to time to reflect changes in the platform, vendor arrangements, delivery practices, technology or applicable requirements.

The updated version will be published on this page with the revised “Last Updated” date.