1. About This Policy
MyFingertip is an online multi-vendor marketplace where independent vendors, businesses, individuals and service providers may offer products and services to customers.
This Cancellation, Return & Refund Policy explains the general conditions applicable to order cancellations, returns, replacements and refunds for purchases and bookings made through the MyFingertip platform.
Additional product-specific or service-specific terms may apply where they are clearly disclosed to the customer before or at the time of purchase.
2. Vendor Responsibility
Products and services available on MyFingertip are offered by independent vendors and service providers.
The relevant vendor or service provider is primarily responsible for:
- Providing the product or service as described in the listing;
- Fulfilling the order or service;
- Handling applicable returns or replacements;
- Addressing product or service-related complaints; and
- Providing refunds where a refund is applicable.
MyFingertip provides the marketplace and transaction platform and may assist customers with complaints, cancellations, returns and refunds in accordance with applicable law and the relevant order terms.
3. Order Cancellation by Customer
A customer may request cancellation of an order before the order has been fulfilled or dispatched, subject to the applicable product, vendor and order conditions.
Cancellation requests should be made as soon as possible through the available MyFingertip support or order communication channels.
Once an order has been dispatched, delivered, or otherwise fulfilled, cancellation may no longer be possible and the applicable return or refund terms may apply instead.
Any cancellation restrictions or applicable charges will be subject to applicable law and the terms disclosed to the customer.
4. Cancellation of Services
For services, cancellation may depend on:
- The time at which the cancellation request is made;
- Whether the service provider has already started preparing for or providing the service;
- Appointment or booking conditions;
- Any cancellation terms disclosed by the service provider; and
- Applicable law.
Customers should review the applicable service listing or booking terms before confirming a service.
5. Returns
Where a product is eligible for return, the customer may request a return in accordance with the applicable product listing, vendor terms and applicable law.
Returns may be considered where, for example:
- The product received is damaged;
- The wrong product was delivered;
- An item is missing from the order; or
- The product materially differs from the confirmed order or description.
Return eligibility may vary depending on the nature of the product and the applicable vendor terms.
6. Products That May Not Be Returnable
Certain products may not be eligible for return because of their nature, condition, safety, hygiene, perishability, customisation or other applicable considerations.
Where a product has specific return restrictions, those restrictions should be disclosed in the relevant product listing or applicable terms, subject to applicable law.
7. Return Request Procedure
Where a return is applicable, the customer should contact MyFingertip and/or the relevant vendor as soon as reasonably possible after receiving the product.
The customer may be required to provide:
- Order number;
- Details of the issue;
- Photographs or other supporting information, where reasonably required; and
- Other information reasonably necessary to process the request.
Customers should retain the product, packaging and related items until the return request has been resolved, where reasonably possible.
8. Damaged, Defective or Incorrect Products
If a customer receives a damaged, defective, incorrect or materially misdescribed product, the customer should report the issue as soon as reasonably possible.
Depending on the circumstances and applicable law, the available resolution may include:
- Replacement;
- Repair, where appropriate;
- Return and refund; or
- Another appropriate resolution.
The final resolution may depend on the nature of the product, the vendor’s terms, the evidence available and applicable law.
9. Refunds
Where a refund is approved, the refund will generally be processed through the payment method or mechanism used for the original transaction, where technically and legally practicable.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment service provider, bank or other financial institution.
MyFingertip does not guarantee a specific bank or payment-provider processing time.
10. Refund for Cancelled Orders
If an order is successfully cancelled and a refund is applicable, the eligible amount will be processed in accordance with the applicable order terms and applicable law.
Where an order has already been fulfilled, dispatched or otherwise processed, the refund may instead be subject to the applicable return or product-specific conditions.
11. Refunds for Services
For services, refund eligibility may depend on whether the service has already been provided, partially provided, scheduled, or prepared for by the service provider.
Where a service has not been provided and cancellation is permitted, an applicable refund may be processed according to the booking terms and applicable law.
12. Delivery Charges and Other Charges
Where a refund is approved, the treatment of delivery charges, transaction-related charges or other applicable charges may depend on the reason for the cancellation or return, the applicable vendor terms and applicable law.
Any applicable charges or deductions will be handled in accordance with the terms disclosed to the customer and applicable legal requirements.
13. Customer Responsibility
Customers are responsible for:
- Providing accurate order and delivery information;
- Following reasonable product return instructions;
- Taking reasonable care of products while a return is being processed; and
- Providing accurate information when submitting a cancellation, return or refund request.
14. Vendor-Specific Return and Refund Terms
Individual vendors may have additional return, cancellation or refund conditions for their products or services.
Such conditions must be consistent with applicable law and should be disclosed to customers where applicable.
Where a product or service has specific terms, those terms may apply to the relevant transaction.
15. Fraudulent or Abusive Refund Requests
MyFingertip and the relevant vendor may investigate requests where there is a reasonable concern regarding fraud, misuse, false claims or repeated abusive refund activity.
Any action taken will be subject to applicable law and the circumstances of the case.
16. How to Request a Cancellation, Return or Refund
Customers may contact MyFingertip using the following details:
MyFingertip
Operated by: KALAKUZHIYIL RAMACHANDRAN SURESH, Proprietor
Address:
Room No. CP 111 528, Koluvally, Chunda P.O., Cherupuzha via, Kannur, Kerala – 670511, India
Customer Support Email:
myfingertipindia@gmail.com
Customer Support Phone:
8129598855
Customers should provide the order number, booking reference or other relevant transaction details when contacting support.
17. Complaints and Grievances
If a customer is not satisfied with the handling of a cancellation, return or refund request, the customer may contact the MyFingertip Grievance Officer.
Grievance Officer: Suresh K R
Email: myfingertipindia@gmail.com
Phone: 8129598855
Address:
Room No. CP 111 528, Koluvally, Chunda P.O., Cherupuzha via, Kannur, Kerala – 670511, India
18. Changes to This Policy
MyFingertip may update this Cancellation, Return & Refund Policy from time to time to reflect changes in the platform, vendor arrangements, business practices, technology or applicable legal requirements.
The updated version will be published on this page with the revised “Last Updated” date.