MyFingertip

Privacy Policy

  1. Introduction

MyFingertip (“MyFingertip”, “we”, “us” or “our”) respects the privacy of users of our website and marketplace.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when it may be shared, and how we seek to protect it.

MyFingertip operates an online marketplace through which customers can discover and purchase products, book services and interact with independent vendors, businesses and service providers.

By using the MyFingertip website, you acknowledge this Privacy Policy.

  1. Platform Information

Platform / Brand Name: MyFingertip
Operated by: KALAKUZHIYIL RAMACHANDRAN SURESH, Proprietor
Business Address: Room No. CP 111 528, Koluvally, Chunda P.O., Cherupuzha via, Kannur, Kerala – 670511, India
Customer Support Email: myfingertipindia@gmail.com
Customer Support Phone: 8129598855

  1. Information We May Collect

Depending on how you use MyFingertip, we may collect information such as:

Customer information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Order and booking details
  • Information provided when contacting customer support

Vendor information
Where a person or business registers as a vendor, we may collect information required for vendor registration, verification, marketplace operations, payments, settlements and compliance. This may include business/contact information and documents or information required for applicable verification or legal requirements.

Transaction information
We may receive information relating to:

  • Orders
  • Bookings
  • Payments
  • Refunds
  • Cancellations
  • Transaction status
  • Commission and settlement records

Payment card or banking credentials are handled by the applicable authorised payment gateway where applicable. MyFingertip does not intentionally store complete card or banking credentials handled directly by the payment provider.

Technical information
When you use the website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Date and time of access
  • Pages visited
  • Referring/technical information

This information may be used for security, troubleshooting, analytics and improving the website.

  1. How We Use Personal Information

We may use information to:

  • Create and manage user accounts
  • Process orders and bookings
  • Process or facilitate payments
  • Facilitate delivery and fulfilment
  • Connect customers with relevant vendors or service providers
  • Provide customer support
  • Process cancellations, returns and refunds
  • Communicate order, booking and transaction updates
  • Communicate important service or account information
  • Prevent fraud, abuse and unauthorised activity
  • Maintain platform security
  • Improve website functionality and user experience
  • Maintain transaction, accounting and business records
  • Comply with applicable legal and regulatory requirements
  • Resolve complaints and disputes
  • Protect the rights, safety and security of MyFingertip, users and other persons

We seek to use personal information only for appropriate purposes connected with the operation and legitimate functioning of the platform.

  1. Customer Information Shared with Vendors

MyFingertip operates as a marketplace connecting customers with independent vendors and service providers.

Where necessary to fulfil an order or service, relevant customer information may be shared with the applicable vendor. For example, information such as:

  • Customer name
  • Delivery address
  • Phone number
  • Order details

may be shared where reasonably necessary for fulfilment, delivery, customer communication or service completion.

Vendors are expected to use customer information only for legitimate purposes connected with the transaction or service and to handle such information responsibly.

  1. Delivery and Fulfilment Partners

Where a delivery or fulfilment partner is used, relevant information may be shared with that provider to facilitate delivery or service fulfilment. Only information reasonably necessary for the relevant purpose should be shared.

  1. Payment Service Providers

MyFingertip may use authorised third-party payment service providers, including payment gateways, to process online payments. Payment processing may be subject to the privacy policy and terms of the relevant payment provider.

MyFingertip does not intentionally store complete card or banking credentials where those credentials are collected and processed directly by the authorised payment gateway.

  1. Third-Party Service Providers

MyFingertip may use third-party providers for services such as:

  • Payment processing
  • Website hosting
  • Website security
  • Analytics and technical services
  • Communication services
  • Delivery/fulfilment
  • Other technology or operational services

Such providers may process information only as necessary to provide the relevant service, subject to applicable arrangements and legal requirements.

  1. Cookies and Similar Technologies

MyFingertip may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Maintain user sessions
  • Remember preferences
  • Improve website performance
  • Understand website usage
  • Support security and fraud prevention
  • Improve user experience

Some cookies may be placed or managed by third-party services used by the website.

Users may be able to control or restrict cookies through their browser settings. Disabling certain cookies may affect some website functionality.

  1. Data Security

MyFingertip takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their account credentials and should not share passwords or other security information with others.

  1. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing marketplace services
  • Completing transactions
  • Handling returns, refunds and disputes
  • Maintaining business and transaction records
  • Preventing fraud and abuse
  • Meeting accounting, legal and regulatory obligations
  • Establishing, exercising or defending legal claims

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

  1. User Rights and Privacy Requests

Subject to applicable law and the stage at which relevant legal provisions apply, users may have rights relating to their personal information, including rights concerning:

  • Access to personal information
  • Correction of inaccurate information
  • Withdrawal of consent where consent is the basis for processing
  • Deletion/erasure where applicable
  • Information about processing
  • Raising privacy-related complaints

Requests may be made through:
Email: myfingertipindia@gmail.com
Phone: 8129598855

We may need to verify the identity of the person making a privacy request before taking action.

Certain information may need to be retained where required by law or reasonably necessary for legitimate business, security, dispute-resolution or legal purposes.

The Digital Personal Data Protection Act provides for consent requirements and rights such as withdrawal of consent, subject to its applicable provisions and commencement.

  1. Marketing Communications

MyFingertip may send service-related communications necessary for orders, bookings, accounts, payments, support and other platform operations.

Where promotional communications are sent, we will provide an appropriate way to opt out where required.

Opting out of promotional communications will not necessarily stop essential service communications relating to transactions or account security.

  1. Children’s Privacy

MyFingertip is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, we may take appropriate steps to address the situation.

  1. Fraud, Security and Legal Compliance

Personal information may be processed or disclosed where reasonably necessary to:

  • Detect or prevent fraud
  • Investigate misuse of the platform
  • Protect users or the platform
  • Respond to security incidents
  • Comply with legal requirements
  • Respond to lawful requests from competent authorities
  • Establish, exercise or defend legal rights
  1. Business Transfers

If MyFingertip’s business, assets or operations are reorganised, transferred, merged or acquired, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

  1. Links to Third-Party Websites

MyFingertip may contain links to third-party websites, services or applications. MyFingertip is not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those third parties before providing personal information to them.

  1. Changes to This Privacy Policy

MyFingertip may update this Privacy Policy from time to time to reflect changes in:

  • The platform
  • Business practices
  • Technology
  • Third-party services
  • Applicable legal or regulatory requirements

The updated Privacy Policy will be published on this page with the revised Last Updated date.

  1. Privacy Complaints and Grievances

For questions, concerns or complaints relating to privacy or personal information, please contact:

Suresh K R
Grievance Officer
MyFingertip
Email: myfingertipindia@gmail.com
Phone: 8129598855
Address: Room No. CP 111 528, Koluvally, Chunda P.O., Cherupuzha via, Kannur, Kerala – 670511, India

We will review and respond to privacy-related requests in accordance with applicable requirements.

  1. Contact Us

For general questions regarding this Privacy Policy:

MyFingertip
Website: myfingertip.store
Email: myfingertipindia@gmail.com
Phone: 8129598855
Business Address: Room No. CP 111 528, Koluvally, Chunda P.O., Cherupuzha via, Kannur, Kerala – 670511, India

Last Updated: 22 September 2026